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Payment Specialist - Central Billing Office

Company: Wyoming Medical Center
Location: Casper
Posted on: July 8, 2019

Job Description:

The Patient Financial Services team is dedicated to going beyond conventional boundaries to exceed client needs. We are a team of highly motivated, self-directed professionals who demonstrate through actions our commitment to total client satisfaction. The Payment Specialist contributes to total client satisfaction and works closely with other team members to ensure invisible follow-through and timely results. Duties and Responsibilities:

  • The employee shall comply with all safety and health standards, and all rules, regulations, and orders which are applicable to the individual's own position, actions, and conduct.
  • Excellent customer service skills exhibiting good oral and written communication.
  • Demonstrate ability to interact with a wide range of people in an open, friendly, customer-oriented manner.
  • Responds to any patient questions and concerns.
  • Demonstration of problem solving skills is required.
  • Skill sets to work in a fast-paced environment with frequent interruptions. Highly developed organizational skills, and multitasking ability
  • Receives, screens, routes and responds to incoming telephone calls on multi-line phone system.
  • Ability to train new team members extensively.
  • Assess client needs, identify appropriate resources, provide all necessary information to the client, and make contacts with other agencies on behalf of the client if necessary
  • Make appropriate follow-up calls to determine whether needs were met.
  • Provide information to individuals and families in a way that can be understood, in a culturally sensitive manner, for those with low-proficiency English, and people with disabilities who have special communication needs
  • Maintain accurate and complete client data records by collecting all demographics
  • Accurately record transaction information
  • Must be able to work flexible schedule due to community events, disaster response or special projects
  • Responsible for reliable job attendance and punctuality
  • Batch Personal payments/Insurance/3rd Party payments for posting
  • Balance and Batch Credit Card payments for posting
  • Daily deposits for Garda pickup
  • Processing of Affidavits for Collection Agency requests
  • Processing of Attorney and other Agency requests for Billing Information
  • Mailing of AP checks weekly
  • Performs additional duties as assigned. Requirements
    • --- Previous healthcare revenue cycle experience.
    • --- Medical Terminology
    • --- Experience in admissions, patient business services, medical records, or physician office
    • --- Previous experience in a medical insurance billing, admissions, or health and financial services position

Keywords: Wyoming Medical Center, Casper , Payment Specialist - Central Billing Office, Administration, Clerical , Casper, Wyoming

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