Director Of First Impressions
Company: Platte River Injury Law + Cowboy Country Criminal
Location: Casper
Posted on: March 20, 2023
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Job Description:
Bullies suck. Our law firm exists to do something about it.
In the process, we always try to show up with Compassion, Grit, and
Poise. If we're speaking your language, please keep reading!
Our fast-growing Casper, Wyoming law firm is looking for a
Receptionist and Legal Intake Specialist-or as we like to think of
it-a Director of First Impressions. If you have previous customer
service experience, sales experience, or have ever been interested
in working for a law firm but don't yet have any formal legal
education or real-world law firm experience, this might just be the
perfect opportunity for you! Whatever your background, you should
be reliable and committed to providing maximum value in whatever
you do.
Are you a person-focused, detail-oriented person who genuinely
cares about people who are hurting, scared, or confused and in real
need of substantial help? Do you want to join a team of awesome
folks? If so, we'd like to hear from you! We are looking to add to
our team of high performers and are eager to reward and incentivize
the right person who helps the firm push forward with its history
of first-class results.
If this sounds like you, please apply today!
Responsibilities:
We love the work we do. And that's a good thing because litigation
is challenging and demanding. This is a fast-paced job and will
require solid organizational skills and the ability to consistently
and accurately multi-task and complete a variety of tasks.
You should expect a decent amount of repetition with this job, but
each day will be somewhat different than the next, especially in
the specific personal interactions you have with others. This
position is very socially focused and above all requires a "how can
we help make your life better?" attitude. You should be committed
to communicating efficiently to get the information we need to help
those who call the firm and working to build and maintain a
meaningful connection in a relatively brief period of time. You
will have guidance -but will also be expected to follow established
guidelines and procedures during the intake process. You also need
to be great at firm yet friendly follow-up and follow-through. At
times you will need to be persistent and persuasive. Lastly, we win
and lose together. We are a team so you must be willing to jump in
and roll up your sleeves to help out others on the team when
necessary.
We are committed to professional development and showing
appreciation to everyone who makes valuable contributions to our
team. If you are hired, you will work with a team of conscientious
and loyal people who work hard to do the job right the first time
and take pride in the work we do. We are building a legal team of
paralegals and support staff who feel the same way about this work
and who want to develop and hone their skills.
You need to be comfortable doing this stuff:
--- Talk with and listen well to new people on the phone daily
--- Enter detailed information from intake calls in the firm's case
management system
--- Schedule strategy sessions for Potential New Clients (PNCs)
--- Take payments from PNCs or current clients
--- Follow-up with non-responsive PNCs
--- Track intake and conversion-related data
--- Maintain clean and welcoming office space and conference room
for clients, other guests, and our team
--- General clerical (sorting, scanning, mailing), filing, and
secretarial duties
--- Various errands and mail or bank runs as needed for the
office.
--- Coordinate client and team appreciation gifts or events
--- Communicate effectively and professionally with our attorneys,
paralegals, and other team members about the status of the tasks
assigned to you
Qualifications:
--- Service-oriented and client-focused
--- Cooperative and sociable
--- Empathetic and supportive
--- Persuasive
--- Accommodating and eager to help
--- Dependable and able to deliver consistent, reliable results
--- Able to finish tasks consistently and on time while being
accurate, detailed, and thorough
--- A boss calendaring meetings and deadlines
--- Eager to perform a variety of tasks
--- Comfortable with or able to use basic technology and software
(copying, adobe, Google Calendar)
--- Ongoing willingness to learn
--- Skilled at identifying the next thing needed to maximize value
you provide to your team
--- A team player
About Company:
In all we do, we are guided by three key characteristics or core
values: -
Compassion: We understand legal problems create life problems and
care enough about our clients to tackle both.Grit: We have the
passion and perseverance to finish whatever we start.Poise: We are
good-humored and gracious-especially under pressure.We believe our
clients should be empowered to rise up against big insurance,
corporations, and the government to protect their freedom,
financial futures, physical well-being, and peace of mind. We
believe there is a better way to help hurting people through the
upfront relationships we build and the downstream results we fight
for every day.
We crave honest communication. This ensures we help everyone on our
team create the lives and careers they want while empowering our
clients in the process.
Keywords: Platte River Injury Law + Cowboy Country Criminal , Casper , Director Of First Impressions, Executive , Casper, Wyoming
Click
here to apply!
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