Field Tech & Safety Trainer
Posted on: January 16, 2022
Delivers learning curriculums and programs that include new hire
and skill enhancement training to Field Operations employees.
This training includes, but is not limited to, training across all
three product lines, data, and operational training, new product or
service launch information, installation, troubleshooting, soft
skills and functional training.
Uses training expertise and job specific functional/ technical
knowledge to deliver more complex subject matter as opportunities
are available. Trains from introductory to higher levels.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Facilitates learning through a variety of delivery methods to
develop participants' skill sets. This includes, Classroom
Instruction, Team Meeting Trainings, Web-based training, On-line
Learning, Hands-on Labs and Peer to Peer Coaching.
Supervises employees during training. This includes, role modeling
the core competences, skills and behaviors of a company leader,
tracking attendance, addressing inappropriate behavior and
documenting performance, both strengths and development needs.
Provides training on safety topics, including
certification/qualification of employee skills and safety
Performs all administrative duties associated with conducting
training. This includes, conducting all pre-training prep work,
administering learning schedules and calendars, maintaining
participant records (e.g., test scores, evaluations and
attendance), performing all required data entry using the Learning
Exhibits a commitment to Continuous Learning. This includes,
pursuing development activities and opportunities to obtain
additional expertise and strengthen core skills, building and
improving job-related knowledge and leadership skills; seeking
feedback from others and maintaining focus to continue the learning
Evaluates learning, up to and including behavior change/performance
improvement on the job; provides feedback to learners and their
managers; Follows up with leadership team to ensure the learning
translates to performance.
Acts as a Subject Matter Expert (SME) to assist the Field
Operations Learning Services team with revisions to existing
courseware. This will ensure that market business strategies,
desired competencies, changes in job realities and professional
development needs of client group are reflected in the training
Participates in task forces, committees and/or team meetings.
Performs other duties as requested by supervisor.
Bachelors Degree or equivalent combination of training and/or work
Related Work Experience
Two (2) years Training delivery work experience at professional
level or equivalent
Three (3) Years Experience in an FT IV or higher/equivalent
Certifications and Licenses
Successful completion of the following:
All NCTI/SCTE coursework for FT I-IV
All applicable Field Assessments (proctored)
Lifting and transporting training equipment and setting up
On feet up to eight (8) hours/day in training
Meets same physical requirements as target audience
Exposure to moderate noise levels
Must be able to travel out of town as required
Charter Communications is an Equal Opportunity Employer -
HTR367 300582 300582BR by Jobble
Keywords: Spectrum, Casper , Field Tech & Safety Trainer, Human Resources , Casper, Wyoming
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