IT Specialist

Company: Office of the Chief Information Officer
Location: Casper
Posted on: April 5, 2021

Job Description:

SummaryThere is one vacancy available in one of the following potential duty locations: Casper, WY. This vacancy is located in the Technical Support Division. Learn more about this agency ResponsibilitiesAs an IT Specialist, you will:Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issuesCoordinate with network security staff to address, investigate, and resolve workstation security issues such as viruses, worms, and spywareProactively work with customers to identify new requirements associated with incoming new personnel, changes in office functions, office closures, etcPerform server system administration and support including monitoring and restoring backups, Dynamic Host Configuration Protocol leases, manage user accounts through Active Directory on domain to include adding, removing, and moving user accountsProvide technical oversight and direction to those working on all assigned projects and is considered the technical expert for the group for this activityTravel Required Occasional travel - Occasional travel may be requiredSupervisory status No Promotion Potential 12 Job family (Series) 2210 Information Technology Management Similar jobs Coordinators, Network Network Coordinators Help Requirements Conditions of Employment Click "Print Preview" to review the entire announcement before applying. Please refer to "Conditions of Employment." CEC offers alternative/flexible/telework schedules for eligible positions. You MUST be a U.S. Citizen or U.S. National The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your rsum.QualificationsYou must meet the following requirements by the closing date of this announcement. For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: --- Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements, AND --- Analyzing alternative approaches to advise management regarding IT issues, problems and concerns, AND --- Providing technical or task leadership with timely completion. In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.Attention to Detail- Is thorough when performing work and conscientious about attending to detail.Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Time-in-Grade:In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:For the GS-12 you must have been at the GS-11 level for 52 weeks.Time After Competitive Appointment:Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.EducationAdditional informationWe may select from this announcement or any other source to fill one or more vacancies. CONDITIONS OF EMPLOYMENT: - A one year probationary period may be required.- Must successfully complete a background investigation.- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.- Obtain and use a Government-issued charge card for business-related travel.- Must obtain a valid state driver's license and maintain a valid license while you occupy the position.- Must be able to lift up to 50 pounds. - Public Trust investigation may be required. Read more How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your application includes your rsum, responses to the online questions, and required supporting documents. Please be sure that your rsum includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your rsum may result in a "not qualified" determination.Rating: Your application will be evaluated in the following areas:Customer ServiceTechnicalYour application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 85 or better to be rated as "well qualified" to receive special selection priority. To preview questions please click here. Read more Background checks and security clearanceSecurity clearance Not Required Drug test required No Help Required DocumentsA complete application includes 1. A rsum, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicants are required to submit a rsum either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your rsum. We suggest that you preview the online questions, as you may need to customize your rsum to ensure that it supports your responses to these questions. Please view rsum tips.CURRENT AND FORMER FEDERAL EMPLOYEES Documentation Relating to Your Federal Employment:- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) Note: If you are applying under Schedule A your SF-50 must be the SF-50 showing the original appointing authority when you were selected for the Schedule A position.- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.PERFORMANCE APPRAISAL: Submit a copy of your most recent completed ANNUAL performance appraisal, which includes 1) all associated pages, 2) the final rating, and 3) supervisory signature. The performance appraisal must be signed and dated within the past 18 months. If you do not have a performance appraisal that meets all of the requirements above or if you have not received an annual performance appraisal for any reason (not employed, current employer does not give a performance appraisal, etc), you MUST explain why when asked in the vacancy questionnaire. A performance plan is NOT an acceptable substitute.CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Help BenefitsA career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Our comprehensive benefits are very generous. Our benefits package includes: - Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.- Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.- Access to insurance programs that may be continued after you retire.- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.- A retirement program which includes employer-matching contributions.- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_BenefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Keywords: Office of the Chief Information Officer, Casper , IT Specialist, Other , Casper, Wyoming