Transforming the future of healthcare isnt something we take
lightly. It takes teams of the best and the brightest, working
together to make an impact.
As one of the largest healthcare technology companies in the
U.S., we are a catalyst to accelerate the journey toward improved
lives and healthier communities.
Here at Change Healthcare, were using our influence to drive
positive changes across the industry, and we want motivated and
passionate people like you to help us continue to bring new and
innovative ideas to life.If youre ready to embrace your passion and
do what you love with a company thats committed to supporting your
future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile.
Empower Your Future. Make a Difference.
Job Posting Patient Service Rep (Medical Billing)
Overview Of Position
The Patient Service Rep is responsible for communicating by
phone with patients or insurance companies for the purpose of
collecting and managing accounts receivable. They ensure the timely
receipt of claim payments and minimizes bad debt accrual.
Collection activities through efficient, effective communication
and resolution of the outstanding accounts receivable balance.
Core shift is 9:30am-6:00pm but must be flexible to work as late
as 8:00pm should there be a business need.
Position will start off as work from home but may eventually
return to the office in Buckhead area.
What Will Be My Duties And Responsibilities In This Job?
Handles patient and insurance inquiries associated with specific
patient accounts, including identification and resolution of
billing discrepancies when reviewing the account.
Effectively communicates with inbound and outbound
guarantors/patients or insurance companies as to the status of the
account and answers questions or inquiries efficiently Adheres to
HIPAA, PCI, and Change Healthcare Policies and Procedures Answers
or makes inbound/outbound calls in a fast-paced environment;
handles difficult situations while maintaining quality customer
service and expected Responsible for working self-pay or insurance
receivables and related payments for the client. Effectively work
accounts receivable to optimize cash flow and to meet
organizational financial goals and objectives Establishes budget
plans or payment arrangements with established guidelines and
policies Accurately documents all follow-up activities pertaining
to each specific account in the CHC Workflow tool(s) concisely,
completely and/or takes action in the client system as directed
Handles escalation calls/accounts as necessary and appropriately
de-escalates call to ensure patient/client satisfaction.
Accepts special projects, assignments and instructions in a
professional manner, and sees them through to completion of
identified goals Performs tasks conscientiously and thoroughly
while adhering to established goals and objectives Responsible for
updating patient demographics and insurance information Responsible
for working correspondence, edits and aged account receivable and
identifying problem accounts to CHC leadership Responsible for
resolving and/or appealing denials and rejections. Responsible for
identifyingbilling/system/collectionsissues or trends and reporting
them to management Assisting other representatives with client
and/or procedural related questions Meets productivity and accuracy
standards as established by management Other duties as assigned by
the Change Healthcare Leadership members
What Are The Requirements Needed For This Position?
High School diploma or equivalent. College course work strongly
preferred 1+years of medical revenue cycle experience. Experience
with patient information/claims system reimbursement processes
Thorough knowledge and understanding of healthcare billing and
collection practices and methodologies in an automated environment.
Knowledge of healthcare billing and/or collections practices.
Working knowledge of insurances and general reimbursement types:
PPO, HMO, Indemnity, Medicare, Medicaid, Workers Compensation Must
possess excellent customer service and communication skills along
with good math skills, ability to read, understand and follow
verbal and written instructions; possess basic computer skills
(Internet Explorer, Microsoft Outlook, Microsoft Word and Microsoft
What Other Skills/Experience Would Be Helpful To Have?
Dependable Professional phone etiquette Ability to multi task in
a fast-paced environment Negotiation and problem solving skills
Time management and organizational skills Display a positive
attitude Effective written and oral communication skills Strong
What Are The Working Conditions And Physical Requirements Of
Siting for long periods of time Prolong use of the phone
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, genetic information, national origin,
disability, or veteran status. To read more about employment
discrimination protections under federal law, read EEO is the Law
at https://www.eeoc.gov/employers/eeo-law-poster and the
supplemental information at
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to email@example.com "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.
view our pay transparency nondiscrimination policy.
Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.