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Bilingual Customer Care Advocate Lenexa

Company: Alliance Data
Location: Casper
Posted on: June 11, 2021

Job Description:

Location: 09 - USA Kansas Work From Home

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary

The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through positive customer interactions. The Customer Care Advocate (WAH) is responsible for providing a superior and efficient experience on inbound customer service calls from customers and in-store members of brand partner organizations while adhering to all procedural and regulatory guidelines. The Customer Care Advocate (WAH) is responsible for a multitude of inquiries including (but not limited to) Fee Inquiries, Statement Reviews, Credits/Return Calls, Loyalty Rewards Calls, Credit Line inquiries, Dispute intake and authorization requests for credit card products that Alliance Data offers to its customers.
Job Description

**Candidate must pass a bilingual assessment**

**Must live within 60 miles of Lenexa, Kansas site**


Essential Job Functions

Customer Experience - Answer a variety of inbound customer service calls from customers in the retail environment. Efficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame


Build Relationships - Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.

Communication - Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.

Reports to: Customer Care Supervisor

Distinctions (if applicable): Work at home

  • Working Conditions/ Physical Requirements: Work from home office; Travel to care center site as needed. Job requires sitting the majority of workday. Schedule flexibility to work 40 hours per week including days, evenings and weekends.
  • Must be able to work from the office for the allotted training period. Must reside within a 60-mile radius of the Care Center supporting the department and peer group.
  • Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
  • Access to home/work space- You will provide Alliance Data or its representative access to your workspace to conduct an audit of compliance and policy. A photograph of your workspace must be furnished prior to going home.
  • Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
  • Internet/Phone- The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 2 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.
  • Location- Although this position is considered work at home, the candidate must reside within 60 miles of the reporting care center supporting the department and peer group.

Direct Reports:


Minimum Qualifications:

High School Diploma or GED

Preferred Experience:

Nine months, or more, of customer service experience in retail, food service, hospitality, call center or related experience



Work Experience
None Required

Call Center Inbound, Call Center Systems, Call Quality, Call Recording, Consumer Credit, Credit Card Payments, Credit Limits, Credit Services, Customer Accounts, Customer Data, Knowledge Management, Retail Credit, Rewards Programs

About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.

About Bread(R)

A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with approximately 8,000 associates worldwide.

  • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

  • All job offers are contingent upon successful completion of credit and background checks.

  • Alliance Data is an Equal Opportunity Employer.

  • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

  • Alliance Data participates in E-Verify.

  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

  • Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at (see application details).

Job Family:

Care Center Operations

Job Type:


Keywords: Alliance Data, Casper , Bilingual Customer Care Advocate Lenexa, Other , Casper, Wyoming

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