Bilingual Customer Care Advocate Lenexa
Company: Alliance Data
Posted on: June 11, 2021
Location: 09 - USA Kansas Work From Home
It's fun to work in a company where people truly
BELIEVE in what they're
The Customer Care Department is driven by a talented group of
customer experience professionals who take great pride in building
customer and brand loyalty through positive customer interactions.
The Customer Care Advocate (WAH) is responsible for providing a
superior and efficient experience on inbound customer service calls
from customers and in-store members of brand partner organizations
while adhering to all procedural and regulatory guidelines. The
Customer Care Advocate (WAH) is responsible for a multitude of
inquiries including (but not limited to) Fee Inquiries, Statement
Reviews, Credits/Return Calls, Loyalty Rewards Calls, Credit Line
inquiries, Dispute intake and authorization requests for credit
card products that Alliance Data offers to its customers.
**Candidate must pass a bilingual
**Must live within 60 miles of Lenexa, Kansas
Essential Job Functions
Customer Experience - Answer a
variety of inbound customer service calls from customers in the
retail environment. Efficiently build a connection with customers
through care, empathy, listening, acknowledgement and through
providing accurate information. Interact professionally,
respectfully, and energetically to mutually resolve
customer inquiries through
negotiation and education.
Recognize when to leverage resources to resolve
customer inquiries. Demonstrate ownership
and accountability without placing blame
Build Relationships - Serve as a
brand ambassador to assist the brand partner associates and
customers with in-store transactions.
Work independently and as a part of a team. Actively
engage with teammates to achieve common goals through knowledge
Communication - Demonstrate
outstanding verbal and written communication skills when working
with internal and external partners. Explain complex topics in a
clear and concise manner. Respond well under pressure and
appreciate ambiguity as a normal business condition. Give and
accept feedback as a matter of practice. Document interactions and
update customer records in company systems. Utilize knowledge of
Microsoft Office tools such as Outlook and Teams to execute daily
Customer Care Supervisor
applicable): Work at
- Working Conditions/ Physical
Work from home office; Travel
to care center site as needed. Job
requires sitting the majority of
Schedule flexibility to work 40 hours per week
including days, evenings and
- Must be able to work from the office for the
allotted training period.
Must reside within a
60-mile radius of the Care
Center supporting the department and peer
- Workspace Environment- A
dedicated workspace that is able to simulate an office environment.
The room should provide an area that separates you from others
- Access to home/work space-
You will provide Alliance Data or its representative
access to your workspace to conduct an audit of compliance and
policy. A photograph of your workspace must be furnished prior to
- Equipment- Alliance Data
will provide you with the equipment to work from home. This
equipment is able to be used for work purposes
- Internet/Phone- The
associate is required to pay for and provide internet and phone
service. Internet service must be DSL or Cable (no wireless or
satellite ISPs allowed), with at least 10 Mbps download and 2 Mbps
upload speed required. An analog or digital phone service (No VOIP,
no call waiting, no voicemail etc.) is required. High speed
internet and phone lines will be dedicated lines that will be used
exclusively for business use, and will be separate from any
personal data or phone services.
- Location- Although this
position is considered work at home, the candidate must reside
within 60 miles of the reporting care center supporting the
department and peer group.
High School Diploma or GED
Nine months, or more, of
customer service experience in retail, food service, hospitality,
call center or related experience
Call Center Inbound, Call Center Systems, Call Quality, Call
Recording, Consumer Credit, Credit Card Payments, Credit Limits,
Credit Services, Customer Accounts, Customer Data, Knowledge
Management, Retail Credit, Rewards Programs
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private
label, co-brand, general purpose and commercial credit card
programs, digital payments and Comenity-branded financial services.
Using the industry's most comprehensive and predictive data set,
advanced analytics, and broad-reaching capabilities, Alliance Data
Card Services has been helping partners increase sales and provide
greater value to their customers for more than 30 years. Follow
Alliance Data Card Services on Twitter, Facebook, LinkedIn and
A division of Alliance Data, Bread is a leading digital
payments company that works with merchants and partners to
personalize payment options for their customers. Through its
full-funnel recommendation engine, Bread empowers merchants to sell
more, improve conversion and lift average-order-value. Follow Bread
on Twitter, Facebook and LinkedIn.
Alliance Data Card Services and Bread are a proud part of
the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400
company headquartered in Columbus, Ohio with approximately 8,000
Alliance Data offers a competitive salary, a comprehensive
selection of benefit options including 401(k).
All job offers are contingent upon successful completion of
credit and background checks.
Alliance Data is an Equal Opportunity
Alliance Data will provide accommodations to applicants
needing accommodations to complete the application
Any applicant offered employment will be required to
establish that they are legally authorized to work in the United
States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified
applicants with criminal and credit histories in a manner
consistent with the requirements of all applicable laws, including
the City of Los Angeles' Fair Chance Initiative for Hiring
Alliance Data complies with the Americans with Disabilities
Act (ADA), as amended, and all applicable state/local laws.
Applicants with disabilities may contact Alliance Data to request
an arrange for accommodations. If you need assistance to
accommodate a disability, you may request an accommodation at any
time. Please contact the Recruiting Team at (see application
Care Center Operations
Keywords: Alliance Data, Casper , Bilingual Customer Care Advocate Lenexa, Other , Casper, Wyoming
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