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Receptionist/Account Representative - Sage Primary Care

Company: Wyoming Medical Center
Location: Casper
Posted on: June 12, 2021

Job Description:

Dedicated, compassionate, and highly dependable person to welcome patients into the practice. Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner.

Essential Duties and Responsibilities:

  • Performs patient interaction/greeting.
  • Maintains front reception area.
  • Performs patient check-in.
  • Performs new patient registration.
  • Ensures insurance card input and updating.
  • Answers phones.
  • Processes postal mail, bin, and outside box.
  • Performs shipping and receiving functions.
  • Maintains and builds physician calendars.
  • Reschedules patients as needed due to physician absences.
  • Maintains on-call scheduling.
  • Maintains wait list.
  • Sends out sympathy cards.
  • Performs and demonstrates competency in the Medical Receptionist role.
  • Proficiently types on computer.
  • Demonstrates exemplary phone communications. Demonstrates exemplary customer service skills with internal and external customers.
  • Arranges for accurate, efficient, and orderly registration of clients.
  • Maintains par levels of unit office supplies and forms.
  • Ensures accurate and comprehensive patient information is collected and entered into the computer system and that all registration forms are completed.
  • Acts in the role of preceptor and/or mentor for new employees.
  • Facilitates and/or provides training (including orientation) to new employees.
  • Demonstrates knowledge of medical terminology.
  • Assures that all statements and forms are completed accurately and comprehensively.
  • Maintains the cash drawer at the designated amount.
  • Is responsible for responding to medical records requests.
  • Is responsible for the appropriate release of information from medical records.
  • Is responsible for protecting patient confidentiality, answering verbal or written inquiries, updating patient and account information, coordinating requests for medical record information and completing reports as directed.
  • Maintains acceptable quantity of appointments scheduled as available.
  • Works in cooperation with other employees.
  • Attends and participate in team meetings.
  • Participates in the Performance Appraisal Process and implement recommendations.
  • Assists with special projects as assigned.
  • Attends in-services and workshops as required.
  • Verifies patient information including address, phone number, and insurance.
  • Completes errands and reports as assigned.
  • Collects time of service payments and patient payments made in office.
  • Posts patient payments.
  • Runs reports of payments posted and balances deposits.
  • Prepares daily bank deposit.
  • Obtains Pre Certifications/Authorizations as assigned
  • Performs other duties as assigned.

Keywords: Wyoming Medical Center, Casper , Receptionist/Account Representative - Sage Primary Care, Other , Casper, Wyoming

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