Home Loans Servicing Representative II -Temporary
Company: First Interstate BancSystem, Inc.
Posted on: January 12, 2022
If you are a current FIB employee, please apply through the
Career Worklet in the Employee Portal.
This is a temporary position located at our Casper Downtown
Provide general customer service and task management related to
Mortgage Loans. Collaborate across servicing and other related
mortgage loan teams to accommodate customer requests and improve
process and workflow.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other
duties may be assigned.
* Assist with customer service calls regarding account inquiries,
problem solving and complaint resolution.
* Ensure all appropriate insurance coverage is in place for all
serviced loans, to include vendor communication when necessary.
* Payment and payoff processing
* Updating data in the servicing core system, and documenting
* Ensure compliance with all regulatory and investor
To perform the job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION & EXPERIENCE
High School Diploma or General Education Degree (GED) and previous
Customer Service experience required. The ideal candidate will
possess skills in accounting, be able to multi-task and must be
very organized. Prior Mortgage Loan Servicing experience is
Ability to read and comprehend instructions, short correspondence,
and memos. Ability to write simple correspondence. Ability to
effectively present information one-on-one and small group
situations to customers and other employees of the
Ability to calculate in all units of measure using whole numbers,
fractions, and decimals. Ability to calculate figures and amounts
such as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume in all units of measure. Ability to
apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out
instructions furnished in written and/or oral form. Ability to
solve practical problems and deal with a variety of situations.
Ability to interpret documents to ensure they are correct.
While performing the duties of this job, the employee is regularly
required to use hands to finger, handle, or feel; reach with hands
and arms; and talk or hear. The employee frequently is required to
walk, sit, and climb or balance. The employee is occasionally
required to stand and stoop, kneel, crouch, or crawl. The employee
must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, and ability to adjust
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
The noise level in the work environment is usually moderate.
If you are a current FIB employee, please apply through the Career
Worklet in the Employee Portal.
Keywords: First Interstate BancSystem, Inc., Casper , Home Loans Servicing Representative II -Temporary, Other , Casper, Wyoming
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