Participant Services Associates

Company: CIEE
Location: Casper
Posted on: January 12, 2022

Job Description:

Position: -- -- -- -- ----Participant Services Associates
Reports To: -- -- ----Participant Services Director
Department: -- -- --Participant Services
Location: -- -- -- -- ----Portland, ME/Remote
-- About the Company:Council on International Education and Exchange (CIEE)--is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.Summary of Position:We are seeking an adaptable team player who thrives in a dynamic environment! In this role we will support our J-1 exchange programs that include but are not limited to: Work & Travel USA, Internship and Professional Career Training USA, USA High School. In addition to this you will also support CIEE's International Study Programs for American college students who are interested in our programs located in different countries around the world!Primary Responsibilities:

• Communicate and interact directly with the program stakeholders, answering all the phone calls and e-mail enquiries in a professional and timely manner.
• Counsel program participants with cultural shock and other emotional, mental and physical health issues.
• Maintain a caseload that includes escalated support cases for all programs and manage the individual incidents in a timely and effective manner
• Review and data entry of participant applications
• Develop and display extensive product knowledge on CIEE's International Study and J-1 Exchange programs as well as the Participant Insurance Plan and associated policies
• Other duties as assigned Knowledge and Skills Requirement:The ideal candidate will possess:
  • Bachelor's Degree
  • Excellent interpersonal skills, ability to handle difficult conversations with variety of people from different backgrounds
  • Ability to manage a high-volume workload within tighten deadlines
  • Strong organization and time management skills; ability to manage competing priorities
  • Previous customer service experience required, call center experience strongly preferred.
  • Knowledge of a second language is a plus.
  • Must have a valid US Passport and US driver's license. Diversity Matters:CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.Why you should consider working for us:--
    • You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
    • You will be fairly compensated. CIEE strives to provide all employees with competitive salaries and exceptional benefits. Benefits include excellent healthcare insurance; annual contributions to your retirement fund of up to 5% of your salary; generous personal time off, including vacation, holidays, and floating Fridays; and a full suite of insurance, including life, travel, short-term, and long-term disability insurance.
    • You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 26 countries. --Additionally, we help international participants from over 130 countries come to the USA each year. --Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place. Due to federal regulations a background check will be conducted as a condition of employment.

Keywords: CIEE, Casper , Participant Services Associates, Other , Casper, Wyoming