Patient Service Representative - Onsite Banner Wyoming Medical Center

Company: Centauri Health Solutions Inc
Location: Casper
Posted on: March 16, 2023

Job Description:

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500--- list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Summary:

Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Patient Service Representatives conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of benefits application process. Patient Service Representatives partner with team members and client to ensure that patients' and client's needs are met. Schedule will be Monday to Friday, 8am to 4:30pm.

Learn more about this position by watching a short interview with a current Centauri associate: https://www.youtube.com/watch?v=PFboT-nT4yg

Role Responsibilities:
--- Meet with under-insured or uninsured patients in the hospital to explore & identify all possible eligibility program solutions/options
--- Accurately complete new applications/ recertifications and supporting documentation with the patient and review for completeness.
--- Gather financial documentation and other supporting information from patients in person, and/or over the phone while providing understanding of how to complete required forms, while advising patients of their rights, responsibilities and pertinent rules and regulations.
--- Entry of all information into various portals and databases
--- Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
--- Identify any additional patient needs and direct them to appropriate agencies for assistance
--- Understand and agree to role-specific information security access and responsibilities
--- Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
--- Read, understand and agree to security policies and complete all annual security and compliance training

Role Requirements:
--- High School Diploma
--- 3 years working in a business or clerical role within an office or hospital setting
--- 2+ years customer service experience utilizing telephone and computer technology
--- Extensive data entry and windows-based navigation experience
--- Must be able to type 35+ WPM
--- A strong concept of patient advocacy and the desire to help someone every day
--- A strong work ethic, ability to work independently while making a difference
--- Consistent punctuality and attendance
--- Healthcare experience, patient contact experience a strong plus
--- Familiarity with multiple databases and computer programs.
--- Must successfully pass a background check and drug test prior to employment
--- Ideal candidate will possess the following attributes:
--- Detail Oriented
--- Team Player
--- Motivated
--- Strong communication skills in order to clearly communicate important information.
--- Analytical thinker
--- Adaptable and flexible.
--- Professional
--- Compassionate
--- Trustworthy and able to handle personal and confidential data.

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Keywords: Centauri Health Solutions Inc, Casper , Patient Service Representative - Onsite Banner Wyoming Medical Center, Other , Casper, Wyoming