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Senior Claims Representative

Company: HUB International
Location: Casper
Posted on: May 28, 2023

Job Description:

Hi, we're HUB - a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
- Competitive salaries and benefits offerings
- Medical/dental/vision/life insurance wand voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Life and Disability Plans
- Great work/life balance because that's important for all of us!
- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential - HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Hybrid/remote work from home flexibility
This position can be located in either Idaho, Montana, or Wyoming, with the opportunity to work remote, in-office, or hybrid.
You will obtain and gather needed claims information including police reports, estimates and other forms of media to report claims to insurance companies. Follow up with insureds, claimants, and insurance companies on existing claims. Assist customers with any questions, problems or issues on existing claims and report losses to third party carriers on behalf of clients. Interpret, analyze and administer insurance policy coverage and forms.
You will work directly with company and independent adjusters to ensure claims are processed quickly and correctly. Perform clerical duties including documenting conversations, posting payments, and completing claims in the agency management system. Administer and collect information on claims associated with jewelers and furniture stores. Research and advise staff of claim denials. As a Senior Claims Representative, you will also be expected to participate in training of other claims team members, conduct work product audits, work with Claims Manager to develop department practices and procedures, conduct in-depth coverage review and work independently on complex claims situations.

  • Conduct work product audits

  • Assist Claims Manager in developing departmental practices and procedures

  • Actively lead claims team in training and other educational meetings for department (with Claims Manager)

  • Be able to troubleshoot and work independently to make decisions on claims issues

  • Communicate complex claims and escalated situations to Claims Manager

  • Enter and keep current Large Loss Spreadsheet (LLSS)

  • Work directly with company and independent adjusters to ensure claims are processed quickly and correctly

  • Responsible for Critical Path clients (working on independently or successfully delegating)

  • Ability to lead on coverage disputes when appointed by manager

  • Assist Director of Quality Control on potential and accepted E&Os

  • Mentor junior team members and ensure their training is comprehensive

  • Ability to handle more complex claims, litigations, million dollar + losses

  • Good written and verbal communication

  • Ability to interact & communicate positively with co-workers

  • Any other duties as appropriate and assigned by Claims Manager


    • MUST hold current Property and Casualty License in resident state; includes maintaining by meeting all continuation education and other requirements

    • MUST hold current Claims adjuster license in states handling; includes maintaining by meeting all CE and other requirements

    • Must be working towards AIC designation


      • 7+ years' office experience

      • 7+ years insurance experience similar to essential job functions

      • High school diploma or equivalency; some college preferred


        • CISR Designation or similar insurance designation

        • Participate in training of new hires or less experienced teammates

        • Advanced Leadership Skills

        • Microsoft Office Applications

        • Office Etiquette

        • Ethics

        • Time Management

        • Advanced Customer Service

        • Basic Leadership Skills

        • E&O Basics

          Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply today!
          Department Claims Management
          Required Experience: 5-7 years of relevant experience
          Required Travel: Negligible
          Required Education: Some college (no degree)
          HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at
          EEOAA Policy
          E-Verify Program
          We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
          Hi, we're HUB.
          In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
          When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
          And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.
          About HUB International
          Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit

Keywords: HUB International, Casper , Senior Claims Representative, Other , Casper, Wyoming

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