CasperRecruiter Since 2001
the smart solution for Casper jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Casper
Posted on: August 3, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCAROL3250 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Casper , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Casper, Wyoming

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Bid On Local Contractor Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Casper
Posted on: 08/20/2019

Youth Development Professional - FT Program Staff
Description: Be Great Be someone's Hero You can build Great Futures for the youth of Casper. The Boys and Girls Clubs of Central Wyoming is accepting resumes for a
Company: Boys .and. Girls Club of Central Wyoming
Location: Casper
Posted on: 08/18/2019

Assembly
Description: Adecco Staffing is currently assisting a local client with an Assembly position in Casper, WY. This is a temp-to-hire position with opportunity for full time. Great
Company: Adecco
Location: Casper
Posted on: 08/16/2019


Pet Sitter Wanted - Pet Sitting Needed Memorial Day Weekend!
Description: What We're Looking For: br Hi there my name is Elysia. I'm seeking a petsitter working in Casper, Wyoming. My aim is to find a professional individual
Company: PetSitter
Location: Casper
Posted on: 08/18/2019

Get New Installing/Repairing Window Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Casper
Posted on: 08/17/2019

Email Marketing Specialist- (Contract)
Description: We are now recruiting remote contractors to become an agent. Job Details: You will post our job ads, send email correspondences and send
Company: Mommy Jobs Online
Location: Casper
Posted on: 08/15/2019

Assembly
Description: Adecco Staffing is currently assisting a local client with an Assembly position in Casper, WY. This is a temp-to-hire position with opportunity for
Company: Adecco
Location: Casper
Posted on: 08/20/2019

Become your own Boss: Own your own Franchise for as little as $30k
Description: Instead of getting another
Company: FranchiseHelp
Location: Casper
Posted on: 08/17/2019

Jr. Physicist - Casper
Description: Job Purpose: Primarily and professionally engaged in the design optimization, technical evaluation and precise and accurate delivery of radiation for patient care. Responsible for the radiation safety (more...)
Company: e+CancerCare
Location: Casper
Posted on: 08/20/2019

Hair Stylist - Licensed - CASPER, WY-4030 Plaza Drive, 82604
Description: Sport Clips is hiring Licensed Hairstylists, Cosmetologists and Barbers in our rapidly growing, exciting, fast-paced salons br br JOB DESCRIPTION br br Sport Clips is the nation's leading Men's (more...)
Company: Sport Clips
Location: Casper
Posted on: 08/18/2019

Log In or Create An Account

Get the latest Wyoming jobs by following @recnetWY on Twitter!

Casper RSS job feeds