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SAP iXp Intern - Virtual Project Room [Newtown Square, PA]

Company: SAP
Location: Casper
Posted on: May 4, 2022

Job Description:

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

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ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM

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The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

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Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

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ABOUT THE TEAM

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The Center of Expertise (CoE) is not only a global team with locations all over the world, also the CoE North America (-400 Employees) is a highly diverse team of colleagues with a large variety of cultural background. The key attitude of the team is: HELP. We are not only helping our customers with their challenges while designing, implementing and optimizing SAP Solutions, but we are also helping our internal colleagues when it comes to problem root cause analysis, knowledge transfer and finding information.

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Most of our CoE colleagues go onsite to our customers on a regularly basis (but typically not full-time) to deliver Premium Engagement Services like SAP MaxAttention. However, your internship role is a dedicated backoffice role in the Newtown Square office (or at home during pandemic restrictions).

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Visual Impressions:

SAP MaxAttention Services in a Nutshell

The Life of a Solution Architect within the CoE

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WHAT YOU'LL DO

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Position Title: -SAP iXp Intern - Virtual Project Room

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Location: -Newtown Square, PA

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Expected Start Date: September 2022

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Contract Duration: 6 months

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The Virtual Project Room (VPR) is our SAP-internal one-stop-shop and central entry channel to support our colleagues with delivery of all Premium Engagements. The workload in the VPR continues to grow and still needs extra hands to continue with highest efficiency. Main tasks are to support organizing the VPR managing Premium Engagement Service Delivery especially for New MaxAttention Projects which are all key contributors to a strong PE Revenue. Virtual Project Room core members take care of CRM Case Maintenance, Frontoffice Requests, Planning Reviews and QAs, Reporting, Documentation, Data Cleansing and more.

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Your key tasks will be:

- Enhance the documentation in the VPR JAM Page
- Create new Customer Cases in CRM@SAP
- Maintain and update existing CRM Cases
- Create and maintain Customer Engagement Collaboration Rooms in Sharepoint
- Follow-up on Activities and update them in CRM
- Scan the VPR Inbox and assign tasks
- Schedule meetings and take minutes/actions
- Use SAP BI for reporting purposes
- Use Dashboards and SAP CRM to generate monthly VPR NA Newsletters
- Analyse data in CRM (e.g. search for isolated Service Orders)
- Contact Technical Quality Manager (TQM) for status updates (e.g. confirmation of GoLive)
- Analyze customer lists and identify cleanup tasks
- Testing new App's on the basis of test cases
- Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement and simplification

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WHO YOU ARE

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We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

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- High sense of data quality
- Strong dedication to follow up on open tasks
- High sense for transparent reporting and simple information design
- Experienced in Microsoft Excel, Word, PowerPoint, Sharepoint, MS Teams, Outlook
- Completion of Bachelor's or Master's in 2022

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FOLLOW @SAPIXP ON INSTAGRAM AND DON'T MISS ANYTHING ABOUT OUR EXPERIENCES WORLDWIDE!

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WE BUILD BREAKTHROUGHS TOGETHER

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

WE WIN WITH INCLUSION

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/VET/DISABILITY:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 339634 -- Work Area: Customer Service and Support -- Expected Travel: 0 - 10% -- Career Status: Student -- Employment Type: Intern - - Additional Locations: -#LI-Hybrid

Keywords: SAP, Casper , SAP iXp Intern - Virtual Project Room [Newtown Square, PA], Professions , Casper, Wyoming

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