Field Service Technician
Company: Leidos
Location: Casper
Posted on: May 7, 2022
Job Description:
Description Job Description:Leidos is a Fortune 500--- company
aimed at embracing and solving some of the world's most pressing
challenges. Through science and technology, Our offers an array of
exciting career opportunities for the best IT, energy, logistics
and engineering professionals. Driven by our talented workforce,
the Security Detection & Automation Operation is the cornerstone of
Leidos' comprehensive suite of fully integrated security detection
and automation solutions for aviation, ports and borders, and
critical infrastructure customers around the world, with more than
24,000 products deployed across 120 countries. Leidos is positioned
to address emerging and evolving threats through rapid development
of innovative solutions for our global customers. - Leidos' SDA
Operation, in conjunction with the TSA, also performs on-call,
onsite installation servicing of X- Ray Detection Equipment using
leading edge technology to ensure the safety of our clients,
customer and passengers. The is comprised of four divisions to
align with our customers' missions and needs:
- As a level one Field Service Technician, this individual must
be team oriented and flexible, and actively seek to share
information and assist his peers. - Possesses solid communication
skills, both oral and written. - Demonstrates good electronic
repair troubleshooting methodology and maintains at least an
intermediate technical level of product knowledge. - Ability to
read and follow electrical/mechanical schematics to assist in
isolating fault to root cause component/assembly. - Cross trains on
products serviced in the field, and displays basic proficiency in
servicing the Trace, Checkpoint Smartlane, Whole Body Imager,
X-Ray, CT X-Ray and Cargo Inspection Systems product lines. -
Willingness to work on special projects, some of high visibility,
as assigned. - Looks for common-mode problem occurrences and seeks
to resolve, both independently and with the aid of others. - Has a
working knowledge of business PC applications (MS Word, Excel &
Power Point) and able to effectively use them to provide clear,
concise information summaries as needed. Troubleshoots, services,
installs (deploys) and repairs Trace, Checkpoint Smartlane, Whole
Body Imager, X-Ray, CT X-Ray and Cargo Inspection equipment at
customer sites. - Maintains field service log and filing system to
properly initiate, organize and maintain all field service and job
files until work is completed. - Demonstrates initiative and
dedication through positive use of downtime and an overall
willingness and eagerness to consistently exceed customer and
company requirements. Primary Responsibilities
- Responsible for meeting daily service repair needs and driving
customer satisfaction at assigned sites / location.
- Installs, repairs and maintains equipment in the field;
provides customer training as required.
- Documents all inspections, maintenance, repair work and submits
paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle
time
- Reviews all logs for open issues and prepares formal reports to
customers as necessary.
- Participates in Service Sales opportunities and assists with
promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained
and calibrated
- Assesses product/equipment performance based on field support
data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other
service professionals as required.
- May participate in site surveys, pilot program service
activities, attend meetings
- Possesses basic technical knowledge on the company's Trace,
Whole Body Imaging, Checkpoint Smartlane and X-Ray technologies.
-
- Maintains clear and concise business communication, both oral
and written
- Establishes and maintains a close relationship with senior
level FST's, Lead Technicians and Product Managers in order to
support the needs of the customer and remain aware of current
technical trends.
- Exercises every available measure to control and minimize
costs.
- Travel, overtime and work hours other than Monday-Friday may be
required.
- Comply with and ensure department compliance with Company
health, safety and environmental policies.
- Comply with all applicable U.S. export control and security
regulations.
- Other duties as required. Basic Qualifications
Education/Training: - - Associate's Degree/Related Trade
Certification (electrical, electronic, mechanical)/Military
Training (electrical, mechanical, electronics). - (Equivalence
achieved through comparative work and life experience of 1-3 years
is acceptable work experience in a related electrical or mechanical
field service role). - Computer literacy; competency in use of all
programs within MS Office Suite and aptitude for learning
specialized software programs. Experience: -Minimum of 1-3 years
experience directly involved in troubleshooting and field repair of
electrical and electronic systems and equipment. Knowledge/Skills:
Individuals shall possess excellent communications skills and have
a strong orientation for customer focus and teamwork. - Must be
responsive to all customer issues at all times. - Must be willing &
able to travel at short notice. Supervises: -While supervision is
not considered a primary responsibility of this position, there may
be instances where supervision of others on a project basis may be
required Background: - Must be able to pass an in depth background
check (TSA eQIP). Preferred Qualifications
- Possess excellent organizational, communication, interpersonal
skills with the ability to multi task several projects at
once.
- Excellent customer service skills and the ability to handle
stressful situations.
- Self-motivated, reliable, and accountable individual
- Possess excellent telephone skills
- Must be able to lift/carry 50 lbs.
- Must be able to push/pull 200 lbs.
- Must be able to move/ manipulate equipment weighing up to 1000
lbs. with the assistance of carts, hoists, davit cranes, pallet
jacks or other devices as defined in the manuals and Technical
Advisory documentation.
- Job requires frequent bending, stooping, twisting, turning, and
working in unusual positions requiring full body mobility.
- Must be able to work safely and follow safety precautions in
extreme environments (temperature, humidity, noise, confined
spaces, etc.) around dangerous industrial equipment. See how Leidos
is safeguarding people and commerce by selecting the link below!
Leidos is growing! -Connect with us on and .We value and support
the well-being and mobility of our employees with competitive
benefit packages, complementary e-learning training, work-life
flexibility, an exciting , and a diverse, inclusive and ethical
work place. In fact, in 2020, Leidos was ranked as one of the "" by
the Ethisphere Institute for the third consecutive year. Pay
Range:
Keywords: Leidos, Casper , Field Service Technician, Professions , Casper, Wyoming
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