Outside Plant Dispatcher
Company: VISIONARY COMMUNICATIONS LLC
Location: Gillette
Posted on: February 1, 2025
|
|
Job Description:
Outside Plant DispatcherVisionary Broadband seeks an
accomplished, upbeat, and friendly individual to join our team as
an Outside Plant Dispatcher. The successful candidate for this role
will have a strong command of the company's customer service
policies and be well-trained in product knowledge that can be
critical for offering quick and accurate assistance to customers.
We need an enthusiastic individual who can listen to customer
service issues and then offer a unique and innovative solution to
each problem.Duties and Responsibilities: Performs daily routing of
field service work ordersManages technician routes using
established work order system to ensure customer commitment to
installations are met.Using established procedures, notifications
and updates Field Technicians on work/tasks or referrals in their
designated areas.Navigate the billing system to build or edit work
orders and confirm schedule availability for service calls, and new
orders for Field Technicians in accordance with established
procedures.Interprets data from the established workforce
management system to identify current and potential scheduling
conflicts.Completes, cancels or re-assigns work assignments for
Field Technicians.Handles in-bound/out-bound calls for both
internal and external customers and provides exceptional customer
service.Contacts customers to confirm scheduled appointments.Other
duties as assigned.Qualifications:A qualified candidate must
possess the following skills, or have equivalent experience and/or
qualifications:High school diploma/GED required (Associate degree
in a business-related field preferred)Ability to always remain
professional and courteous with customers.Must have computer
experience and basic knowledge of Microsoft Office products and
Google Documents.Excellent verbal and written communications
skills.Must be available to work occasional times outside of the
normal 8-5 working schedule.All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, citizenship, sex, marital status, parental
status, Pregnancy or maternity status, genetic information, sexual
orientation, gender identity or expression, transgender status or
reassignment, veteran's status, political affiliation, age or
disability. Or any other status protected by applicable Federal,
State or local law. Compensation details: 20-27 Hourly
WagePIad0153a2a9e6-25660-36595165
Keywords: VISIONARY COMMUNICATIONS LLC, Casper , Outside Plant Dispatcher, Professions , Gillette, Wyoming
Click
here to apply!
|