Outside Plant Dispatcher
Company: VISIONARY COMMUNICATIONS LLC
Location: Gillette
Posted on: February 1, 2025
Job Description:
Outside Plant DispatcherVisionary Broadband seeks an
accomplished, upbeat, and friendly individual to join our team as
an Outside Plant Dispatcher. The successful candidate for this role
will have a strong command of the company's customer service
policies and be well-trained in product knowledge that can be
critical for offering quick and accurate assistance to customers.
We need an enthusiastic individual who can listen to customer
service issues and then offer a unique and innovative solution to
each problem.Duties and Responsibilities:
- Performs daily routing of field service work orders
- Manages technician routes using established work order system
to ensure customer commitment to installations are met.
- Using established procedures, notifications and updates Field
Technicians on work/tasks or referrals in their designated
areas.
- Navigate the billing system to build or edit work orders and
confirm schedule availability for service calls, and new orders for
Field Technicians in accordance with established procedures.
- Interprets data from the established workforce management
system to identify current and potential scheduling conflicts.
- Completes, cancels or re-assigns work assignments for Field
Technicians.
- Handles in-bound/out-bound calls for both internal and external
customers and provides exceptional customer service.
- Contacts customers to confirm scheduled appointments.
- Other duties as assigned.Qualifications:
- A qualified candidate must possess the following skills, or
have equivalent experience and/or qualifications:
- High school diploma/GED required (Associate degree in a
business-related field preferred)
- Ability to always remain professional and courteous with
customers.
- Must have computer experience and basic knowledge of Microsoft
Office products and Google Documents.
- Excellent verbal and written communications skills.
- Must be available to work occasional times outside of the
normal 8-5 working schedule.All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, citizenship, sex, marital status, parental
status, Pregnancy or maternity status, genetic information, sexual
orientation, gender identity or expression, transgender status or
reassignment, veteran's status, political affiliation, age or
disability. Or any other status protected by applicable Federal,
State or local law.
Compensation details: 20-27 Hourly Wage
PI9b91afff9f27-37248-36595165
Keywords: VISIONARY COMMUNICATIONS LLC, Casper , Outside Plant Dispatcher, Professions , Gillette, Wyoming
Didn't find what you're looking for? Search again!
Loading more jobs...